Partsi · built in Moor Labs
Spare parts and warranty, solved in one app.
Customers find the missing part on a diagram from the manual, warranty is checked automatically, and the request lands in your helpdesk ready to send. No back and forth.
The problem
One missing bolt shouldn’t take five emails.
For brands that sell flat-packed and assembled products, spare parts requests are constant. Customers can’t describe the part, your team digs through manuals, and the back and forth costs time, returns and reviews.
Partsi turns it into a two-minute, self-serve job.
How it works
Three steps for your customer. One click for your team.
Find your part
Tap the part on the diagram
Customers open your parts page, pick their product and tap the part they need, straight from the manual.
Checking your order
Order and warranty matched
Partsi finds the order, checks the warranty and confirms the exact part code. No emails needed.
Request sent
Ticket raised automatically
The request lands in your helpdesk with everything your team needs. They just approve and ship.
Behind the scenes
Everything your team needs, in one dashboard.
Parts extracted from your manuals
Upload your PDF manuals and Partsi pulls out every part, code and diagram for your team to confirm.
A part library for every product
All your products and parts in one place, synced from your store.
Helpdesk integration
Requests land as tickets in your helpdesk, with order, warranty and part details attached.
Analytics
See which parts go missing most, so you can fix the problem at the source.
Shopify app
Installs on your store, with a parts page your customers can find easily.
Returns and requests in one view
Overdue requests, parts to confirm and manuals to process, all on one dashboard.
Partsi for your brand
See it working on your products
We’ll load one of your manuals and show you the full journey, from customer request to ticket, in a 30-minute demo.
Live with 2 brands. Built for Shopify.
Need something different?
We build custom tools too.
If your problem is bigger than spare parts, we can scope and build the tool your business needs.
Custom Apps & Commerce Tech